SAP Hybris – C/4HANA

SAP Hybris was introduced in year 1997 in Switzerland. SAP Hybris is a family of product from a German company Hybris, which sells e-Commerce, Marketing, Sales, Service and Product Content Management Software. This company was acquired by SAP S.E on 1 August 2013.

Hybris Product focuses on the following main areas −

Hybris Commerce
Hybris Revenue or Billing
Hybris Cloud for Customer for Sales – C4C
Hybris Cloud for Customer for Service – C4C
Hybris Marketing

SAP C/4HANA, SAP fourth-generation CRM technology suite, and create customers for life.

SAP C/4HANA and SAP Cloud Platform provide a vital combination of power, trust, and speed to deliver a seamlessly connected end-to-end experience.

With the SAP C/4HANA suite, you can unify marketing, commerce, sales, and customer service groups to deliver intelligent, trustworthy customer experiences.

SAP C/4HANA portfolio:

  • SAP Marketing Cloud
  • SAP Commerce Cloud
  • SAP Sales Cloud
  • SAP Service Cloud
  • SAP Customer Data Cloud

As part of new branding SAP Customer Experience, SAP has consolidated all the cloud solutions that are marketed under Hybris brand and SAP’s commerce and customer engagement organization earlier with the recently acquired CX solutions.

New CX solutions merged into C/4 HANA Suite:

  • Calliduscloud is now part of SAP Sales Cloud
  • Coresystems is now part of SAP Service Cloud
  • Gigya is now part of SAP Customer Data Cloud

Below table highlights the enhanced solution capabilities of the new solutions (Calliduscloud, Coresystems and Gigya)


Product Name   Release to Customer   End of Version Supportability
SAP Commerce 6.2   19.10.2016   25.01.2019
SAP Commerce 6.3   25.01.2017   31.05.2019
SAP Commerce 6.4   31.05.2017   30.08.2019
SAP Commerce 6.5   30.08.2017   13.12.2019
SAP Commerce 6.6   13.12.2017   11.04.2020
SAP Commerce 6.7   11.04.2018   08.08.2020
SAP Commerce 1808   08.08.2018   12.12.2020
SAP Commerce 1811   12.12.2018   12.12.2020